Bandar Seri Begawan: As a 'Kingdom of Unexpected Treasures', the slogan holds true to Brunei Darussalam's tranquil yet serene land, offering tourists a chance to explore its rich eco-tourism spots and biodiversity in its pristine forests whilst providing an excellent get-away to shopping and dining experiences.
However, more emphasis is required to promote Brunei in these areas especially as a unique Malay Islamic Monarchy, rich in cultural heritage.
"We have a lot of tourists arriving in Brunei especially on His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam's birthday celebrations and the Brunei National Day," said the General Manager of The Brunei Hotel, Andy Goh, during an exclusive interview with the Bulletin after receiving an award from TripAdvisor over the weekend. He revealed that several places of interests include Kampong Ayer and the Ulu Belalong Park and Resort, which offers rich nature diversity.
They are also hoping to see more flights from the national carrier, RB, to Brunei with their new Dreamliner aircraft.
"We cannot compete with neighbouring countries in terms of shopping or nightlife but Brunei has its own unique features such as eco-tourism, unique places of interests including the beautiful mosques and several historical buildings," said Andy.
The general manager also expressed his joy and pride to receive the prestigious award from TripAdvisor for 'Excellent Customer Service in year 2013' whilst extending his special thanks to guests who have contributed their generous and unbiased reviews, making their success possible.
"We will certainly continue to work hard to ensure that quality services are provided at all times to our guests," he said.
Having joined Brunei Hotel in June 2012, the energetic general manager has indeed excelled in delegating his team members to achieve quality work and eventually, winning the award, which is the second one given to the hotel.
Staff at the hotel is also dedicated to providing excellent customer services to the guests and observes the 10 steps to customer services skills for all departments.
"I believe most of them have followed the steps diligently to ensure our hotel achieves this special award from TripAdvisor again this year. Obviously, they will be rewarded for their and handwork."
Touching upon the Hospitality 'Industry in Brunei, Andy believes that to be successful in this area, the government through its relevant agencies should promote Brunei as a tourism spot and highlight. the Sultanate's strengths especially its eco-tourism.
On this note, he disclosed that for the upcoming Asean Summit this October, they will be receiving international guests from different countries and is expecting full occupancy from October 5 to 12 for the event.
"I certainly believe on a positive note that the Asean Summit, provides a good opportunity to showcase the Sultanate as a tourist destination or one t hat offers excellent business opportunities."
He also highlighted that Brunei is on the right track to becoming a Halal Hub. The Brunei Hotel achieved a milestone when it opened its doors last year as the first Boutique Hotel in Brunei, winning the Certificate of Excellence Award and was ranked No 2 by TripAdvisor.
TripAdvisor is one of the world's largest travel sites, enabling travellers to plan and have a perfect trip whilst offering trusted advice from real travellers as well as a wide variety of choices and planning feattures with seamless links to booking tools.
Its branded site, which operates in 30 countries globally, makes up the largest travel community globally, with more than 60 million unique monthly visitors and over 75 million reviews and opinions.