Bandar Seri Begawan - Hospitality and tourism industry players have, by way of the three-day quality service training workshop for Asean Travel Trade sector, gained sufficient knowledge on Japanese culture and tradition as a way to get acquainted and be approachable to Japanese tourists visiting the country.

During the closing of the workshop yesterday, officers and staff in the hospitality and tourism sector lauded the training workshop in preparing them as frontline personnel in customer service.

"The training is good as it mostly touched on Japanese culture and tradition as some of us might not know that some Japanese are very particular about certain things, so this will help," said a senior reservations sales agent at Royal Brunei Airlines, Nurlelawati Roslan, who added that the training at the same time also taught the participants how to be courteous to customers.

As Brunei representatives for the travel and hospitality sector, it is vital for frontline personnel to be familiar with the basics of Japanese culture and tradition because it could also help to "break the ice" between tourists and the involved personnel, she said.

"It is a successful programme and I am sure it has benefited everyone, including me," said Tour Operations Executive of Southern Cross Travel Agency Sdn Bhd, Hamdilah Embran.

He said that the training improved his overall knowledge and skills in customer service and that he would immediately implement his newly-gained skills in his daily work.

To be familiar with Japanese culture and tradition is certainly an advantage as it provides an avenue for frontliners in the hospitality industry to be able to serve their guests professionally, he added.

Assistant Front Office Manager of Orchid Garden Hotel, Daimon Sidek also said that the Raining has improved his overall knowledge on providing efficient and professional service to his customers.

Manager of the newly-opened Mangrove Paradise Resort in Kota Batu, Adina Hj Mahadi said that the training has taught her the importance of providing quality customer service.

Calling herself a newcomer in the hospitality industry, she said that the training has also provided her with a better outlook of the travel trade sector.

Joukei Fuchigami, Assistant Director of Tourism and Exchange at the Asean-Japan Centre, who facilitated the workshop, said that the increase in local participants was a good sign for the development of tourism in the Sultanate.

'When a similar training was first conducted in 2002, there were about 80 per cent of foreign participants but today, we noted about 94 per cent of the participants were local," he said.-- Courtesy of The Brunei Times

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