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written by Chinsy , November 11, 2009

Well, there is this idea that foreigners give tips and they are willing to spend more than locals. Don't be disappointed with discrimination, it happens anywhere and to anyone. You should spoke to them about it.

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written by yahoo , November 11, 2009

Well... It happens everywhere my dear... liat saja caucasian/european lebar tia senyumannya... iatah nya orang putih 'these asian people are so friendly!!' Duh!! All fake. Dibuat2.. Even in other asia countries eg Malaysia (KL) it happens all the time esp in hotels.

Unfortunately... We are discriminating ourselves. Macammana european ani kan hormat kitani?

It happens..
written by Concerned , November 12, 2009

Well, things like those happen all the time, anywhere, to anyone..

But I am a regular customer there, and I have never came across with such things there.

However, the cashiers and sales attendants of Giant (mostly locals) do NEED to show some respect and smile to the customers, don't you think?

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written by Pringles , November 12, 2009

Pasal nya kaann.....org tani ani luan "Friendly" jua wahh... (Note: I'm being sarcastic!). Udah tah durang atu ngaleh bekeraja...pernah tani baik arah durang kan?? Paling2 pun tani pulang yang tunjuk temeng arah pekerja! Say pls or thank you pun payah2! Kalo org luar...durang mem-praktik kan pls & thank u atu...so, of course lah kana layan hantap! Pikir kan dulu dehh....
By the way....aku slalu ke sana, slalu jua kana layan bisai2... Org local jua nie aku anie...

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written by AntiCashierBias , November 12, 2009

Yeah i notice that. Not only in bookstore but in cd shop as well. When an org puteh or any other foreginer, they were greeted with a big smile and with wide open arms. Even if those org puteh are making a sour face or marah2 the cashier still kept on smiling. But when locals asking them politely regarding cds they replied rudely and show no face at all. Usually the Filipinos cashier always do that. But i guess they hate us Brunieans because of differences in religion. If you want prove just go to any Chong Hock branch in the capital. If the cashier is a Filipino, u'll get a "nice" welcome.

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written by mcmanakantu , November 12, 2009

Kejadian yang sama jua pernah berlaku. Kan kata dorang biasa terima tips dinegeri dorang/di luar negeri, disini orang Euro atu inda jua membagi tips kan sampai melayan sebaik atu.

Masalahnya, bisdorang sendiri inda hormat bangsa dorang sendiri. Jgntah orang Asian yg lain, orang Brunei sendiri kurang menghormati pelanggan yg sama bangsa bisdorang. Ada tia kena jaling, mua marung, malas melayan, dll. Etika sopan santun kurang diamalkan.

Memasan buku pun sampai bertahun lamanya. Tiap kali kesana, katanya belum datang tapi ada dalam senarai. Baik pulang katanya inda dorang mau memasankan ke agen buku atu. Fikirnya inda tebali kali kan buku atu. Kalau kan minta deposit/bayar penuh pun boleh bah asal ada buku atu. Kalau inda silap, sama tu kedai yang dimaksudkan atu. Dimana-mana cawangannya, sama saja layanannya. Jarangtah kan bisai reaksi dorang kan kitani yg membeli. Kan di komplen, mana ada tindakkan dari Supervisor/Manager dorang, dua kali lima jua perangainya.Becakap tah dorang dlm bahasa dorang tu, mengumpat depan-depan kitani. Maunya masuk dalam surat khabar, gambar muka dorang n kedai dorang atu kali. Barutah kali dorang membuat tindakkan. Astaghfirullah....

Kitani inda banyak pilihan kan mencari kedai buku lain. Dapat dihitung dengan sebelah tangan saja kedai buku diBrunei ani. Kedai n cawangan bisdorang yang sama jua dimana-mana. Jadi dorang inda takut kan kehilangan pelanggan.

Kadang-kadang kitani mampu giling kepala & menghela nafas n diamkan diri saja. Kan marah pun inda jua gunanya. Sedih & sakit mata melihat orang macamatu. Mudahan tah berubah perangai masing2 jadi baik, amin.

This is life !!!
written by Mm , November 13, 2009

For me, I am less concern about the attitude of the sale girl than the goods I actually receive. I myself had have experienced a quite well-known hotel actually use stained, dirty cake box to keep the cake they gave to customer. That was few years ago and we were kind of shock but did nothing about it because we did not know our right. Not to mention medical staff having the gut to "sell" eye-drop that had been used. Yes, we have to pay for it. As there is no proper complain system to prevent the medical staff who "berdosa" to treat the patient who complain, we have no choice but to silently accept it. Just don't use it and have to go back the next day and pay for another new one. Did mention about the "used eyedrop" sold to us to another staff working there but she just pretend she did not hear it. Don't blame her, what do I expect?
As for workers' attitude, those with shop know it is impossible to get a perfect worker. We as customer would get angry about their cold face and get the right to complain or post suggestion. How about those worker who were being scolded loudly by customer who think that they are the king but have forgotten the fact that they too, are a human being.
Discrimination? I did it sometimes. Or maybe most of the time, the trouble is : only I myself am not aware of it.
And I totally agree with chinsy's comment. We should speak out if we don't like the service. But NICELY please......

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written by mature , November 13, 2009

do unto others what you would have them do to you ... and each of us have our own moods at certain times and we just have to understand others because we dont know what's the reason behind that frown or smile.

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written by shane , November 13, 2009

it always happen..anywhere you go not only here in brunei.and i think its not because of the religion coz the saleslady or cashier do not even know the religion of their customer just by looking .im a filipino but I also experience the same thing that happen to you guyz...not only once coz every time I go to that shop it always happen..sorry to say this but the saleslady is local i was asking if she can help to find the thing that i wanted to buy but instead of helping me to find it she just say "no more" finish already...and she continue her busy chatting with her co worker same local.how come when I keep on looking I found it.all the staff there is local..when you look left you'll see locals chatting on the other side same thing when you look at the corner you can also see saleslady busy texting or chatting in internet.so whenever i go to that shop i just help myself hehehehe.anyway what im trying to say here is its not because where diff in religions or nationality i guess its because of how the employer trained their staff or how they where brought up

Rich Bruneian Woman Makes Demand On Poor Workers
written by Human Rights Activist , November 13, 2009

What an exorbitant claim on the personal happiness and dignity of the poor workers by the relatively well-off Bruneian when she requires that they dutifully humble themselves just to please the personal ego of the priviledged "Ma'm."

Does she not realize that it is not mandatory to please everybody and that it is up to each worker whether to act beyond their work performance to go the extra mile to shower their customers with extra affections.

It is a known fact that the $500 a month such workers make do not make them personally happy as well as satisfied persons. They have to make do with a deprived lifestyle without any hope of retiring rich and here you are making such a demand on their feelings as if they are better off and happier and that they can "sacrifice" something, their emotion perhaps, to make "rich ma'm" happy while shopping.

What are you?... a Bruneian ego-maniac?

These poor workers have nothing to look forward to at the end of the day. No nice big TV, no fancy meals with beefsteak and a poor place to stay in. Will you exchange your lifestyle with them? I think you should and you better do what you have been preaching and smile at everybody to keep them contented while receiving nothing to lighten the burden of hardship which you have to endure as a poor person.

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written by naive , November 16, 2009

I think it is naive of employees to think that they can bring their bad attitudes to work.

Sometimes you just need to tell them in their face that they are rude. Happened to me once when a local girl at DST put up a geram face when she had to attend to me. I just ask her if she only smile to guys.

Since then, it never happen to me again. Know your rights as a customer. Some people forget they are being paid to do their job.