| Confused over never
ending easi problems
I am a DST Easi user. It has been
really convenient when they introduced the *102# system to check the
credit balance and expiry date whenever you want without dialing 159.
Since I always use *102#, I clearly remember the credit balance and
the expiry date of my card.
The other day when I was again
checking my credit balance, it stated "Sorry. Calls not possible.
Please recharge your account before <date>". I
was very surprised by this.
Initially, I thought it is a network problem since DST seems to be
very prone to "network problems" all the time.
So I used my sister's phone to dial
*102#, and apparently it was working "normally". I was quite shocked,
and so I dialed 151, the DST helpdesk; to ask why my card was not
functioning properly and also to inquire why I was experiencing this
problem.
The DST help-desk merely informed me
that I had insufficient funds to make any calls. I was stunned.
I remember exactly how much credit I
had left in my card. Then, I told him that the expiry date is on the
10th and the amount of credit I had left. And he told me that it had
already expired on the 4th.
Can you see what's wrong here? If
indeed I did not have sufficient funds to make a call, then answer me
this. Exactly how was I making this call to the DST help-desk, if I
had insufficient credit which had expired on 2 days ago, January 4?
First he tells me that I have
insufficient funds to make calls, and then he tells me that my credit
had red on the 4th already.
I argued that if my credit had
expired on the 4th, then shouldn't the service centre have sent me a
message few days prior to the date of expiry that my credit would
expire on the 4th? And apparently, the DST service centre had sent me
the messages but I never received them, which leads me to my next
problem.
DST's messaging services seem very
unstable. There have been many occasions when I send messages to my
friends and family but they say that they have not received.
It wastes my time, my energy, and my
credit, typing out those messages that do not get sent out when I
could be doing something else more worthwhile with my time.
And now, I go back to my original
problem. What was left of my credit (several dollars) is now lost.
I'm not saying that it is necessary
to repay me back my lost credit, but all I am asking for is an
explanation to why DST has so many problems on so many levels. I am
sure that every single DST user experiences these problems as well.
- Customer |