Acting Minister Gives SPIN To Health Services
By Azaraimy HH

Bandar Seri Begawan - The Ministry of Health has made it a strategic goal to ensure all health services and treatments are of excellent quality achieving the world standard, which provides satisfaction and confidence to all its customers that comprise residents and the public in general.

This was stated by the Acting Minister of Health, Pehin Dato Paduka Awg Hj Hazair, in his speech during the launching ceremony of SPIN & "Simposium Bersama Memeduli Abiskita" that took place at the Civil Service Institute in Rimba.

SPIN stands for "Skim Penjana Idea Innovative NonFormal" or "Non-Formal Innovative Idea Generating Scheme", while "Simposium Bersama MemeduliAbiskita" stands for "Together Caring About You Symposium".

Also present at the launching ceremony were Permanent Secretary at the Ministry of Health, Dato Paduka Awg Hj Serbini bin Hj Ali, Health Services Director General Datin 'Paduka Dr Hjh Intan bte Hj Md Salleh, Medical Services Director General Dr Hj Effendy bin POKSM Dato Seri Paduka Hj Abidin, and other senior officials from the Ministry of Health.

The chairman of the ceremony, Hj Mohd Salleh Hj Mohiddin, Senior Administrative Officer at the Ministry, in his welcoming speech said that SPIN is a suggestion scheme where all officers and staff from all levels are able to take part in contributing new and creative proposals to better various aspects of duties and responsibilities.

Meanwhile the symposium, which was in line with the Quality Control Circle (KKC) project, was held to answer the call made by the Deputy Minister of Health to speed up the implementation of projects under the KKC.

Yesterday, some six KKC groups elaborated on projects in the Paediatric, Internal Medical, Obstetrics, Pharmacy, Dental and Community Health divisions.

The Acting Health Minister in his speech said that excellence in services that they hope to achieve is not something that is impossible.

"With the current financial resources and manpower, if it can be planned carefully, managed vigilantly and utilised to the maximum and carried with innovative ideas, the excellent services to the public in general would be achieved," said Pehin Hazair.

"CEOs, administrators, specialists, doctors, nurses, midwives, health workers, pharmacists, radiographers, medical engineers, finance and logistics officers, building engineers and technicians, officers and lab assistants, staff members, drivers, telephone operators, 'dobhi' workers and cleaners and others are all important components that play their own roles in producing excellent and high quality health service and patient treatment," he said.

The Acting Minister also said that the key to excellence is a "continuous improvement" culture that would increase organisational effectiveneness, staff skills and morale as well as to improve communication between staff and administrators.

He said continuous improvement could be implemented by accepting innovative ideas that either come from the top or the lower ranks.

"No idea is a stupid idea," he said. "All suggestions and proposals must be accepted as constructive suggestions to evaluate its priority and implementation."

According to the Acting Minister, the Ministry of Health introduced SPIN based on the Innovative Quality Circle (IQC) and Work Improvement (WIT) methods practised by many organisations to encourage continuous improvement.

Pehin Hazair said SPIN, just like programmes under IQC and WIT, encourages participation and contribution of ideas from staff towards enhancing and improving work environment, productivity and work quality.

"Through programmes such as this, staff members could feel that their ideas, suggestions and proposals are acknowledged as part of the organisation's and that they have control over their work environment.

"This method could break open the barrier between the top and lower ranks," he said.

"As part of the organisation, we must create a line of communication and foster a relationship by holding to the concept of `relying on each other' and `not being infallible'," he added. "We must all be positive in accepting constructive ideas and criticism." -- Courtesy of Borneo Bulletin

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