Service with a difference - cookies, anyone?
By Rosli Abidin Yahya

Bandar Seri Begawan - Smile this is service with a difference for counter staff. Yes, Hari Raya cakes and biscuits are to be found not only on the racks of supermarkets and shops but also at the service counters of some establishments, visitors say.

While acknowledging the need to buy cakes, rolls and biscuits to serve guests at the annual festivity, visitors reminded counter staff that they should be foremost on the minds of service counter staff and not Hari Raya goodies.

"Not only the cakes and biscuits were stacked high either on the counters or the floors, the staff were more interested in bargaining instead of serving customers.

"Please understand your jobs are not to sell cakes and biscuits but to serve customers," they said, adding that such trading activity did riot only happen during the period

prior to Hari Raya but all-year round.

"Some service counters became permanent fixtures for sellers to keep their products such as 'nasi lemak, mee goreng' and Malay cakes.

"Sometimes service counter personnel are not to be blamed as they were forced to become salespersons by people who leave them there.

"It is hoped that heads of department would start baring their fangs from now to stop service counters from being converted into mini-restaurants or bazaar booths.

"We are not trying to stop people from doing business but do so properly elsewhere and not at the service counters of offices," they said.

So there it is, service counter personnel should clean up their act but there again, who wouldn't be pleading for a break to earn a few dollars and serving a need? -- Courtesy of Borneo Bulletin

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