Suggestion Box To Bring Government, Public Closer
By Liza Mohd

Bandar Seri Begawan - Are you unhappy with the way you have been treated by government officials?

Do you have any constructive ideas to enhance cooperation between the government and the public? Look nowhere. All you have to do is fill up a complaint or suggestion form and drop it inside the suggestion/complaint box to be set up in all four district offices in the country.

The move has been initiated by the Management Services to support the Civil Service Day theme this year "Perkhidmatan Awam Mesra Pelanggan" (Customer Friendly Civil Service):

Belait became the first district to receive the suggestion/ complaint box during its ninth Civil Service Day celebration yesterday morning.

Management Services Director, Awang Sa Bali bin Abas, presented the box to Belait District Officer Awang Haji Mohamad bin Haji Abd Rahman at Dewan Santap.

With the setting up of complaint/suggestion box, members of the public can easily channel their suggestions, complaints or appreciation on services provided by the government agency. The mechanism is bound to encourage transparency and two-way interaction between the government and members of the public.

A pamphlet containing guidelines to make complaints against government services as well as complaint forms will be made available near the boxes. Forms will be collected every Saturday.

However, every complaint and suggestion will not be acted upon immediately but will be recorded and investigated before further actions are taken.

Two officials from Management Services will be deployed to meet members of the public at the Belait District Office every first of the week on Thursday on a monthly basis. Meanwhile, for the Brunei-Muara District they will be available for a meeting on Monday, the Tutong District on Tuesday, the Temburong District on Wednesday.

Members of the public can lodge complaints personally to the officials with regards to government services. However, before scheduling a meeting with them, all complaints and suggestions should be dropped into the box first.

Similar boxes will be donated to other district officers in the coming days beginning with the Tutong District Officer today, the Brunei-Muara District Officer on October 7, and the Temburong District Officer on October 9.

The setting up of suggestion or complaint boxes is a proactive step taken by the Management Services Department to bring members of the public closer to the civil service and also to develop good governance while identifying problems within the civil service and seek methods to resolve them, a press release stated. -- Courtesy of Borneo Bulletin

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