Strategies for more efficient civil servants
By Azlan Othman

The Civil Service has continuously introduced and implemented several strategies for its transformation. These programmes include 100 training hours introduced this year at all levels to enhance skills, ability and to contribute towards the effectiveness of the organization continuously.

This is in line with the government's effort to introduce e-government, which will become the facilitator of the process of the Civil Service towards an efficient, productive and dynamic system. This was stated by Dato Paduka Hj Hazair, Permanent Secretary at the Prime Minister's Office cum Chairman of the Executive Committee of the 10th Civil Service Day in his speech yesterday.

Speaking on e-government, he noted the encouraging development being achieved, whereby projects approved mounted to 39 percent of the total allocation for e-government under the 8th National Development Plan, which amounted to $1,000 million.

At the same time, short and long-term training are continuously being carried out, be it in the country or abroad. Officials and staff who undergo around 200 training programmes carried out by Civil Service Institute (CSI) from 2000 to the third quarter of 2003 totalled 25,000, he said.

"This year alone, CSI carried out close to 100 training programmes and around 4,000 government staff from all levels engaged in such programmes. To expose officials in the intermediary level in the latest management techniques, a two-month long course was carried out from August this year at Universiti Brunei Darussalam besides the executive programme for senior officials that has been carried out annually since 1996."

To overcome grievances by the public and the private sector on the delay of professionalism forms, inefficient counter service and inefficient Client's Charter of TPOR in certain ministry departments, an auditing of TPOR will be carried out this year.

To give satisfaction to the customer as well as to enhance productivity and quality of the Civil Service and to enhance efficiency of work procedure, Quality Control Circle (KKC) is also introduced in every ministry and department.

Courtesy of Sunday Bulletin