IITSB completes customer service training course
By Azrol Azmi

Managing Director poses with the lecturer and participants. Photo courtesy IITSB

Twenty-four staff members of Insurans Islam TAIB Sdn Bhd received their certificates last Saturday after attending a four-day course aimed at improving their customer service. The course was executed by the Human Resource Institute, whilst Awg Farris Faizal Hj Abd Rahman was the lecturer.

The course was divided into two categories - Phase 1 and Phase 2. Phase 1 of the course has concluded with the certificate presentation, whereas Phase 2 will be held later May, 2003.

According to one of the IITSB staff, Phase 2 of the course involves an "on the job" training session in which participants would be interacting with members of the public.

The certificates were presented by Ustaz Awg Hj Yusof bin Hj Ismail, Acting Managing Director of IITSB.

Courtesy of Borneo Bulletin