TELBRU staff attend HSBC programme

Group photo of Marcus Hurry (centre standing) with bank executives and participants from TELBRU 

A group of 12 officers from Telekom Brunei (TELBRU) started their five-day Customer Service Development Programme at the Hongkong and Shanghai Banking Corporation (HSBC) main office in the capital yesterday.

The Customer Service Development Programme, jointly organised by TELBRU and HSBC, is part of TELBRU's Corporatisation Transformation Programme, which will be held later this year.

The main objective of the visit was to assist TELBRU's transition into the private sector and will focus on improving the Service Quality as well as provide better Customer Service.

Among the issues that will be covered are improving the standards of quality and customer services, integrating a positive working culture, mindset and attitude based on commercial perspectives and the development of employee knowledge and competence in customer service excellence.

Marcus Hurry, the chief executive officer of HSBC Brunei, noted that the programme demonstrates how a strong partnership between the government through the Telecommunications Department, Ministry of Communications and HSBC, can bring benefit to all.

This joint initiative provides an opportunity for HSBC to share its "best practices" and customer service "success stories" in customer service management with TELBRU.

Throughout the training, the officers will be introduced to various HSBC's critical functional areas and would include presentations and discussions with HSBC executive managers.

Courtesy of Borneo Bulletin