DST To Keep Its Lines Open For Feedback
By James Kon

Bandar Seri Begawan - DSTCom’s policy is and will always be open communication with the public, Pengiran HMN Ariffin, the Head of Easi Unit, said at a press conference yesterday at the DSTCom branch in Yayasan Shopping complex.

The conference was held in response to the many queries and complaints about Easi denominations and the validity period that had been published in the press recently.

If there is any problem or complaint that the customers cannot solve over EasiCare, they may come up to DSTCom in Yayasan Shopping complex to meet with Ph HMN Ariffin personally, the Head of the Unit added.

He explained that DSTCom had also responded positively to feedback from customers after the introduction of its Easi Service in July 1999, which is designed to cater to the careful financial users, as it is a hassle-free and conveniently accessible pay-as-you-use concept.

The Easi services had marked a milestone when DST introduced the Easi $20 recharge card with 14 days usage and 30 days retention of $40 recharge while the $100 recharge still remained intact offering 90 days usage.

According to Pg HMN Ariffin, DST would like to further explain that the maximum period of validity is up to 120 days accumulated regardless of the number of recharges.

That means that no matter how many cards a person charges to his credit, the maximum period of validity is only 120 days. The information is already available in the user guide included in each starter pack.

In terms of advising Easi Customers about the validity period, DST has devised a two-stage credit notification system.

From the Easi System, a reminder SMS will be sent to the Easi subcribers at an interval of a week, 3 days and one day prior to the credit expiry date in order for customers to top up their credit balance.

Another mechanism is by personally dialling 159 to check the credit balance and validity date at any period of time that provides users the freedom to recharge in an instant.

DSTCom further added value to its Easi services with the Easi Xtra Roaming on 30th April 2004.

The launch also offers greater flexibility with the availability of 101, 102 and 103 number for making IDD calls, checking credit balance and easier recharging of credit. The introduction of the 102 service by simply keying in *102# refined further the checking of credit balance for both local and overseas Easi customers.

When asked about the many complaints of being unable to access the voting for the Akademi Fantasia through DST, the Head of the Easi Unit explained that the newly incorporated IN (Intelligence Network), which is a part of the Evolution project will repay the money to the subscriber if they cannot access the service.

The accessibility of the services like voting for Akademi Fantasia depends on the congestion of the system especially when thousands of Bruneians and Malaysians might be voting to Akademi Fantasia at the same time.

Lastly, PG HMN Ariffin conveyed the message that DSTcom through the Easi Unit wishes to thank its customers for their feedback and advice regarding the Easi service. DST will always take a positive note towards any feedback received and endeavour to continuously enhance its services.  -- Courtesy of Borneo Bulletin

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