Noble Language Workshop For Receptionists, Phone Operators
By CT Hj Mahmod

Bandar Seri Begawan – The Information Department, under the auspices of the Prime Minister's Office, yesterday morning held a talk for receptionists and telephone operators from ministries and government departments.

The talk was part of an intensive workshop facilitated by the Information Department, in collaboration with the Civil Service Institute (CSI).

Awg Hj Bujang bin Hj Masu'ut, Director of Information Department, during his speech, said, "Receptionists and telephone operators are the frontliners of their ministries or departments, who communicate with the members of the public."

He said it is not only important for them to understand the visions and missions of their organisations, but they should also possess ICT skills, particularly in the preparations toward e-government, and communication skills to bridge the organisations and clients or public members.

Delivering the talk on "Noble Language And Its Importance" ("Bahasa Dalam Dan Kepentingan") was an officer from the Negara Adat Istiadat Department, Pg Hj Hidup bin Pg Hj Samsuddin.

Pg Hi Hidup gave various tips on the application of noble language as well as explaining the reason behind the importance of correct usage of speech.

Eighty-six receptionists and telephone operators participated in the intensive workshop, which was officiated on June 26 by Acting Director General of CSI Awg Hj Saifon bin Hi Awg Besar.

Participants had since attended various talks, and among the topics covered were the roles and responsibilities of receptionists and telephone operators, and effective way of communicating with clients.

They also attended a talk on ethics and speech usage, delivered by invited speakers from the Language and Literature Bureau and Ministry of Education. -- Courtesy of Borneo Bulletin

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