Beware of technological pitfalls
By Maya Salleh

With the rapid advancement of technology in banking and finance, users need to be extra cautious when making transactions especially on-line (Internet), phone and mobile banking transactions, as carelessness may cost customers dearly.

Recently, a customer of a leading bank in Brunei made a mistake that cost her a month's salary. She reportedly transferred money from her account to her father's account through the phone banking facility.

Unfortunately she keyed in the wrong account number and the money was credited to someone else's account.

She tried to seek help from the bank, but was unable to retract the money from the account, as she required consent from the account holder.

Through her unfortunate incident, she advised other users to take their time and to be fully alert in making their transactions to avoid similar incident.

Courtesy of Borneo Bulletin