Consumers complain of rights being abused
By Azlan Othman 

Several people called for consumers to have more power to get a fair deal. Everyday traders deal with consumers in transaction of goods and services. While these traders are making profits, consumer's rights tend to be ignored. A foreigner who went to transfer his photograph from his digital camera into CD in a photo studio found out that while transferring it, the photo card was found to be damaged by the technician.

"I bought the photo card for US$60 and asked for compensation from the shop, but they refused to pay any. I pay a lot of money for the service for this bad treatment. Prior to that, I went to another shop, but they could not transfer it."

Another gentleman bought a pair of contact lens with the degree exceeding the required amount.

"I asked for a degree of 575, but instead what I found out that the lens which were manufactured in Indonesia exceeded that figure.

"I noticed it when I got headache for three days after I wore the contact lens. I asked for compensation but the salesgirl said that I have used these sets of lenses. Prior to using these lenses, I checked the degree at the lens cover which was labelled as 575."

Consumers can air their complaints to the authority in charge through the Price Control Section of the Economic Planning Unit.

Courtesy of Borneo Bulletin