Sheraton Staff Undergoes Training At Westin
By James Kon

Bandar Seri Begawan - Striving to deliver exceptional services, The Sheraton Utama Hotel's Front Office/IT Manager, Ho Guan Hui, was sent for across-exposure training at The Westin Kuala Lumpur recently.

"Sheraton Utama Hotel delivers service excellence throughout the year. It is confident in continuing on 'above and beyond' tradition for their customers and guests. The Sheraton Utama Hotel intentionally chose The Westin Kuala Lumpur to establish the difference between the two brand cultures to broaden knowledge and to also share best practices."

The two weeks cross-exposure training focused more on the guest experiences within front office, housekeeping and security departments.

"Our motive is to make our guests feel a sense of belonging, and make the Sheraton Utama Hotel as the perfect accommodation choice for both corporate and leisure travellers," said Ho.

The Westin Kuala Lumpur was presented with "Hotel of the Year" award in the Hospitality Asia Platinum Awards 2007-2008 (Malaysia Series) as well as "Best Pastry Chef', "Best Personality Award" and "Best Bar Award".  -- Courtesy of Borneo Bulletin

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