Meeting To Improve Public Service
By Azlan Othman

Bandar Seri Begawan - His Majesty the Sultan and Yang DiPertuan of Brunei Darussalam in his recent 23rd National Day titah, announced the establishment of a steering committee in providing service to the public by government agencies, chaired by the Permanent Secretary at the Prime Minister's Office.

In view of this, a working committee comprising SME entrepreneurs, representatives from the Chambers of Commerce and community leaders held a meeting at the Management Service Department (MSD) in Jalan Menteri Besar yesterday. Chairing the meeting was Permanent Secretary at the Prime Minister's Office, Pg Dato Paduka Hj Ismail.

The meeting aimed to identify matters that need improvement and collect input on services provided by government agencies to the public to be submitted to the steering committee for consideration.

The steering committee was established to improve the level of service provided by government agencies to the public.

His Majesty has frequently highlighted in his titahs on the need for government servants to upgrade the quality and level of services provided as

there was an increase in public's expectation on the services provided by the government.

The Prime Minister's Office through its strategic planning outlined several objectives targeted at upgrading services such as the "Quality Service" and "Equitable and Transparent Service" campaigns.

Meanwhile, other initiatives have been introduced such as the Business Facilitation Centre run by the Ministry of Industry and Primary Resources, Integrated Billing System run by the Ministry of Communications, and TAFIS system run by the Ministry of Finance.

The MSD can be contacted at their office in Bahirah Building, Jalan Menteri Besar at 2382064/65/66 or fax 2382062 or e-mail info@msd.gov.bn. -- Courtesy of Borneo Bulletin

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