MSD Programme Set To Better Public Services
By Za'im Zaini

Bandar Seri Begawan - The Management Services Department (MSD) is set to hold a customer-friendly services programme, themed "Enhancing Public Sector Service Delivery", on March 6 at the Plenary Hall, International Convention Centre in Berakas.

Speaking to the media during a press conference in Bahirah Building, Jalan Menteri Besar yesterday, MSD director Awang Sa Bali bin Abas said, "The programme will be chaired by Permanent Secretary at the Prime Minister's Office. There will also be a panel, comprising permanent secretaries and heads of government departments, who will respond to questions, complaints and queries regarding services available. Hopefully, the public will have a better understanding of government policies following the programme."

He also said more than 40 departments have been invited to the dialogue session, especially those who deal directly with the public.

Implementation of the programme is based on the role of the MSD as a focal point for the public to put forward their complaints that are related to public services. The objectives are, thus, to provide a channel for the public to raise their problems when dealing with government agencies, to elaborate on governmental policies, processes and procedures, and to show that the government administration is transparent.

The programme is also aimed at gathering feedback from participants on services they receive at government agencies in the hopes of improving these services.

Awang Sa Bali said the Management Services Department hopes to "ensure that public services are always top-notch, and the quality of these services exceed the expectation of the customers. Therefore, the department is planning to hold the customer service programme annually".

The event, which will be conducted on March 6 from 7.30 am until noon, will also feature counters for complaints and to give participants an opportunity to make individual complaints on services provided by government agencies.

"Should a matter being raised need further explanation," Awang Sa Bali said, "the Management Services Department will conduct investigations at relevant departments and get back to the inquirer as soon as possible."

He also said, "Six hundred participants are expected to

show up for the programme including representatives from the private sector, chambers of commerce and other associations as well as penghulus, village chiefs, entrepreneurs and residents of Brunei-Muara District."

For those interested in attending the programme, registration forms can be obtained at Bahirah Building, Jalan Menteri Besar. Forms must be submitted no later than February 26. For more information, visit the Management Services Department website at www.jpp.gov.bn or call 238 2064, 238 2065, or 238 2066. -- Courtesy of Borneo Bulletin

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