| By CT Hj Mahmod
Awg Abd Ghani presenting a certificate to one of the
participants
Siti Kamesah, facilitator of the two-day workshop
Forty-five participants were
all smiles when they received their certificates upon successful
completion of the “achieving quality customer service”
workshop yesterday.
Presenting the certificates was
Awg Abd.Ghani Pg Hj Matussin, Director of AEMC. In his speech he
said that, “competition has increased and customers are
becoming more sophisticated and demanding. In today’s business
environment, it is clear that top growth organisations are
highly service-driven and customer oriented”.
He further added that,
“quality service is not just a set of customer service
policies, but it is the foundation in which an organisation’s
success and profits are built”.
The participants comprised
personnel from both government and private sector organisations.
They gained knowledge on “how to develop and enhance their
skills as well as polish their techniques on how to deal with
different types of customers”.
Awg Abd. Ghani also stressed
that it is the “centre’s priority to emphasise on
employee’s versatility and employees development. human
resource training is a continuous investment especially in the
current dynamic environment where skills are consistently being
upgraded”.
He ended his speech with the
hope that all participants will become agents of change in their
organisation, after attending the workshop.
The two-day workshop was held
at the Asean EC Management Centre, which was facilitated by Siti
Kamesah Bhee. She has 15 years working and consulting experience
specialising in customer services. This is the eighth workshop
conducted by the AEMC.
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