| By Laila Rahman
Kamesah Bee, centre, a consultant from Kuala Lumpur
ASEAN-EC Management Centre held
a two-day workshop, themed “Achieving Quality Customer
Service,” at AEMC Sukma Indera’s premises yesterday.
Some 52 people from the private
sector participated in the scheme, ranging from sales executives
to customer relations officers.
At B$200 per person, it was
aimed to help participants better understand the importance of
customer services and the competitive advantage that could be
gained through positive customer relationships and services.
Siti Kamesah Bee, a consultant
from Kuala Lumpur led the group, utilising her 15-year
experience in the areas of customer service, HRD and training.
Customer expectations, quality
service standards and creating an ideal environment for a system
were among the areas covered during the two-day programme.
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