Ministry Of Home Affairs Launches Customer's Week By James Kon

Bandar Seri Begawan - Ministry of Home Affairs and departments under it yesterday launched its Customer's Week at the Dewan Muhibah of Brunei-Muara district office.

Present to officiate the ceremony was Pehin Orang Kaya Johan Pahlawan Dato Seri Setia Awang Hj Adanan, Minister of Home Affairs. Also present were Pehin Orang Kaya Dewa Pahlawan Dato Paduka Awang Hj Dani Bin Hj Ibrahim, Deputy Minister of Home Affairs together with Permanent Secretaries and Awang Haji Othman bin Hj Abd Ghafar, senior administrative officer at the Ministry in his capacity as the organising chairman.

The Minister of Home Affairs in his welcoming remark said that the aim of organising the Customer's Week was to give better exposure or transparency on services and guidelines to processing application with related departments under the ministry.

"The Customer's Week is important and very significant for all stakeholders of the Ministry of Home Affairs and departments under it," he said. "The Customer's Week also served as a platform to directly interact with the customers on understanding the guideline of processing application as well as to give opportunity for customers to get in-depth explanation on any problems faced."

Speaking of challenges, the Minister said that one of the challenges usually faced by public services is on how the services can be delivered with more efficiency and fulfil the satisfaction of the customers.

"It's a continuous process whereby each organisation need to be more proactive, innovative, responsive and customer-focused," he said. "The challenges needs to be faced by all staff and officers of the ministry with full commitment in line with the ministry's mission of ensuring excellent services and to raise harmony as well as to develop a balanced social economic community."

Highlighting some of the significance of excellence in customer's services, he said that it would not only give satisfaction to customers but also raise the image and credibility of an organisation.

The Minister of Home Affairs also said that the Department of Immigration and National Registration had accelerated the process of issuing passport from 30 days to only five days for those in BSB and five days for KB applicants.

For the process of issuing visas, it took 21 days back in 1994 but now, it takes only two days. The process of issuing Identity Cards now is much more faster than before, where it took 30 days to process an IC in 1994 but now, it only takes five days for yellow and purple IC and 14 days for green IC.

Another department is the district office where the process of processing miscellaneous licences now takes only 21 days and 10 days for renewal process. "As staff working under the Ministry of Home Affairs, we have to double the efforts and be professional, committed, competent, responsive and proactive in any affairs related to the core business of the ministry and departments under it," the minister said.

After the launching ceremony, a dialogue was held with Pehin Orang Kaya Johan Pahlawan Dato Seri Setia Awang Hj Adanan and those who attended the ceremony which involved customers of the Ministry and departments under it, business community, village consultative councils and head of villages.

Before concluding the ceremony, the Minister of Home Affairs visited the exbibition booths which displayed products and client charter of each respective departments.-- Courtesy of Borneo Bulletin

Click Here To Have Your Say On This Story

Brudirect.com News

Brunei's Fastest Growing Website with