Immigration Officers Urged To Learn From Past Mistakes
By Syazwan Sadikin

Bandar Seri Begawan - New immigration officers should learn from the mistakes of former officers to be able to serve the public better, Sa Bali Abas, director-general of Public Service Department, yesterday said.

This came as 13 new immigration officers were briefed yesterday at the Public Service Department on their roles as public servants.

Sa Bali also stressed to the new recruits about the importance of being articulate in carrying out their duties.

"Person to person contact is important," said Sa Bali.

He said it is a necessity for public servants to offer quality service as the public is dependent on government agencies to provide official documents and services.

Also during his opening remarks, Sa Bali highlighted the need for immigration officers to carry out their duties accurately and to have discipline.

By offering excellent service, immigration officers benefit by adding' credibility and trust in government agencies.

"One of our main concerns is making sure the stamps made out to foreign passport are properly processed, to ensure that dubious person will not slip away easily," said Md Hazwan Abd Rahim, one of the new immigration officer.

The Public Service Department is the authority on service regulation and is also the agency controlling the benefits and facilities offered to government servants such as housing and pension.

Yesterday's visit is part of the department's efforts at disseminating information about its roles and functions as a central agency, which controls among others, service regulations.

"Though at the moment, the recruits are learning more on theory, but when their course ends, they will ' experience people to people basis," said Pg Matusin Pg Anak Hj Abd Rahman, immigration officer.

The training induction started on April 14 and ends on April 29. The recruits will then be assigned to their new posts. -- Courtesy of The Brunei Times

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