By Malai Hassan Othman
Brunei is now looking at various
IT programmes in its search for the best model to adopt in its
efforts to become a full-fledged e-Government. Among the
renowned international IT firms it has apparently made contact
with was Wipro Limited, a global IT services giant based in
India.
The company, it was learned,
holds the distinction of being the first company in the world to
be certified at Level 5 of the PCMM (People Capability Maturity
Model) framework.
"Wipro got the
certification in December 2000 and to date not more than 10
companies in the world have been assessed at Level 5.
Headquartered in India and serving customers through 26 offices
around the world, Wipro has always been at the cutting edge of
'People and Process' quality," stated its General Manager
for Human Resources, Shabbir Merchant.
Merchant was in Brunei to
present the PCMM model to several government agencies that were
tasked with the jobs to find the right e-Government model here.
In an interview with the Bulletin, Merchant said his visit to
Brunei was fruitful and gave him an insight into the thinking of
the key people in the government as to their idea of
e-Government.
"In Wipro, we too believe
that people are key assets and are differentiators in today's
knowledge-intensive IT industry. Wipro has adopted the People
CMM (Capability Maturity Model) developed by SEI under the
auspices of the Carnegie Melon University, USA, which is based
on a global framework of state-of-the-art workforce
practices," he added.
Merchant explained that the
PCMM framework builds in competency-based people practices.
"These competencies are institutionalised as processes, and
help employees realise their complete potential. This also
offers them various career opportunities within Wipro and thus
helps them build their career in Wipro.
"This creates a highly
motivated and satisfied workforce, which is very critical in
today's competitive environment. The framework also ensures
integration of People Processes and Business Processes, thus
offering a complete alignment between Organisational and People
priorities. The model allows organisations a framework to
prioritise their Critical Business and People Practices,
ensuring sustenance and continuous improvement."
Merchant also spoke about the
significance of the PCMM model. "The PCMM model helps
identify areas of improvement and helps in laying the foundation
for world-class Human Resources processes and procedures. For
Brunei, this then becomes extremely relevant.
"People Processes are not
delinked from Business Processes. A strong alignment between
business goals and people's objectives creates a successful
organisation. The PCMM framework addresses this, by ensuring a
very strong alignment. The PCMM framework directly impacts
organizational performance. It provides for continuous
improvement through formal measurement of critical business
processes. This helps check organisational and performance
alignment.
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